Frequently Asked Questions

Just the facts:

Checked baggage allowances are fully outlined on our Checked Baggage page.

Please note that we can’t check your bag for delivery to another airline to carry it to your destination unless you can show a single ticket for travel on both Air Canada and the other airline.

If your bag was damaged

If you notice that your baggage has been damaged, it’s important to report it to an Air Canada baggage service agent within 24 hours for domestic travel and 7 days for international travel. Here’s what you need to know.

If you can’t locate your bag

If you’ve arrived on an Air CanadaAir Canada Express or Air Canada Rouge flight and you can’t locate your checked bag, it’s important that you notify an agent at the Air Canada or Air Canada Express baggage service counter immediately upon arrival at the airport. This will help accelerate baggage tracing.
If you arrived on a flight operated by another airline, you’ll need to notify a representative from that airline.
About travelling with valuable items

Because bags do sometimes get misplaced, the following items should always be stored in your carry-on bag:

  • passport or other travel documents
  • medication
  • money, jewellery or other valuables
  • cameras and electronic devices
  • business documents or samples
  • fragile and perishable items

It makes good sense to store these items in your carry-on baggage for your own protection and convenience, and because these items are excluded from our liability.

Identifying your bags

One of the best ways to protect against misplaced bags is to clearly identify them by attaching identification tags to the outside of your bags and placing this handy Baggage ID card inside them.

Regulations and liability

You should know that there are existing regulations and legislation which govern airline liability on domestic and international flights. The Warsaw Convention, for example, is an international convention that regulates liability for international carriage of persons, luggage or goods performed by aircraft.

Like most international airlines, we settle claims for lost or damaged baggage in accordance with these regulations. The Warsaw/Montreal Convention’s international rules for liability are listed in the ‘Insurance and Baggage Liability Limitations’ section of the Delayed or Damaged Baggage page.

You may want to consider purchasing additional liability insurance if the standard liability limits don’t meet your needs.

Just the facts:

Beyond the facts:

Don’t wait until the last minute to check your travel documents. Do this well in advance of your travel dates in case some of the documentation requires preparation and lead-time.

One key thing to remember is that your name on your travel documents must perfectly match your name on your ticket. (That’s a legal requirement, not an airline rule.) Out of concern for security and because of heavy government fines, we will refuse boarding to passengers who are deemed to have improper documentation.